Refund & Return Policy                                Last Update: 25.12.2025

This Refund & Return Policy explains how Aloera handles returns, replacements, and refunds for purchases made on Aloera.in By placing an order, you agree to the terms below.

General conditions

  • Due to the nature of Ayurveda, personal care, and wellness products, returns are limited to specific situations, such as damage in transit or a wrong item received.
  • Products once opened, used, or tampered with cannot be returned or refunded for reasons of hygiene, safety, and product integrity.
  • Any issues must be reported within 48 hours of delivery, along with required proof as described in this Policy.

Eligible cases for refund or replacement

You may be eligible for a refund or replacement only in the following cases:

  1. Product received in damaged condition 
  • If the product is damaged, leaking, broken, or significantly tampered with at the time of delivery, you may request a refund or replacement.
  • A complete and clear unboxing video is mandatory. The video must:
    • Start before opening the outer courier package.
    • Show the shipping label, sealed package, and the entire unboxing process without cuts or edits.
  • If the video clearly proves that the item arrived damaged, a refund or replacement will be processed as per your choice and stock availability.
  1. Wrong item received (incorrect product) 
  • If you receive a different product than what you ordered (for example, a wrong variant, fragrance, or pack size), you must notify us within 48 Hours of delivery.
  • A clear unboxing video and photos of the received product and invoice are required.
  • In such cases:
    • We will arrange to send the correct item or guide you through the process to receive it.
    • Refunds are not provided for wrong-item cases; only replacement or correct item delivery will be offered.

Non-eligible cases (no refund / no replacement)

Refunds or replacements will not be provided in the following situations, including but not limited to:

  • Change of mind, dislike of fragrance/texture/packaging, or subjective dissatisfaction after use (e.g., “I don’t like the smell/feel/texture/color” etc.).
  • Reaction due to individual skin/hair/body conditions or allergies if the ingredient list was clearly disclosed; customers are advised to do a patch test before full use.
  • Products used, opened, partially consumed, or with packaging intentionally damaged.
  • Requests raised after the specified reporting window of 48 Hours from delivery.
  • Failure to provide required proof (unboxing video, images, invoice) or providing unclear/incomplete proof.
  • Items purchased during special sales, clearance, or promotional offers that are marked as “non-refundable” or “final sale”.

 

Coupon codes, offers & pricing issues

  1. Non-use or incorrect use of coupon codes 
  • All coupon codes, promotional codes, and discount offers must be applied at the time of checkout.
  • If you place an order without applying a valid coupon code, and then later request us to adjust the price, apply the coupon retroactively, or refund the price difference, such requests will not be accepted.
  • We are not responsible for:
    • Incorrect code entry.
    • Expired or invalid coupons.
    • Missing coupons due to user oversight at checkout.
  1. Price changes after purchase 
  • Prices, discounts, and offers are subject to change at our discretion.
  • If the price of a product drops or a new offer appears after your purchase, you are not eligible for a partial refund or price adjustment.

Order cancellation

  • Before dispatch: If you request a cancellation within 5 hours of placing your order and it hasn’t been processed yet, we’ll cancel it and issue a full refund to your original payment method.
  • After dispatch: Once an order is shipped or out for delivery, cancellation is generally not possible. In such cases, the above refund rules apply only if there is damage or a wrong item received with proper proof.

 

Process to request a refund or replacement

To raise a complaint for damage or a wrong item, please follow these steps:

  1. Contact us at contact@aloera.in or 96266 22155 within 48 Hours of delivery.
  2. Share the following details:
  • Order ID and date of purchase.
  • Full name and contact number.
  • Clear description of the issue (damaged item / wrong item).
  • Mandatory unboxing video (as described above) and clear product photos (including batch number and outer packaging).
  1. Our team will review your request and evidence within 7 business days and inform you of the decision and next steps (refund, replacement, or rejection with reasons).

Refund method & timeline

  • If your refund request is approved, the refund will be processed to the original payment method used at the time of purchase (e.g., UPI, card, net banking, wallet).
  • Refund timelines may vary by bank/payment provider, but generally may take 14 business days after we approve the request.
  • We are not liable for delays caused by banks, payment gateways, or other external payment processors.

Shipping for returns (if applicable)

  • In cases where products must be picked up or returned:
    • We will inform you whether a reverse pickup is available at your PIN code.
    • If reverse pickup is not available, you may be asked to ship the product to a specified address; shipping instructions will be provided.
  • Shipping costs:
    • For approved damaged/wrong-item cases, return shipping costs or reverse pickup charges (if any) may be borne by us as per our discretion.
    • For any unapproved or unauthorized returns, we will not be responsible for any shipping costs or losses.

Changes to this Refund Policy

We may update or modify this Refund & Return Policy at any time without prior notice. The latest version will always be available on this page and will apply to all future orders placed after the revised date.

Contact us

If you have any questions about this Refund & Return Policy or need help with an existing order, please contact:

  • Aloera ( Property of GROVEMAN FARMS PRIVATE LIMITED ) 
  • Email: contact@aloera.in 
  • Phone / WhatsApp: +91- 96266 22155 
  • Address: 2, B-19, Chairman Ekambaranar St, Vedachalam Nagar, Chengalpattu, Gokulapuram, Tamil Nadu 603001