This Privacy Policy explains how Aloera collects, uses, shares, and protects your personal information when you visit or make a purchase from aloera.in and use our services.
 By accessing or using the Website, you agree to the collection and use of information in accordance with this Privacy Policy; if you do not agree, please do not use our Website.

Information we collect

We may collect the following types of information when you visit or use our Website:

  • Personal identification data: name, billing and shipping address, email address, phone number, and account login details when you create an account, place an order, or contact us.
  • Order and payment data: products ordered, order history, transaction amount, and limited payment-related details (we do not store full card details; these are processed by secure payment gateways).
  • Technical and usage data: browser type, device information, pages visited, time spent on pages, and referring URLs, often collected via cookies, pixels, and similar technologies.
  • Marketing and communication data: your preferences for receiving marketing from us, responses to surveys, reviews, and interactions on our social media pages or email campaigns.

How we use your information

We may use your personal information for the following purposes:

  • To provide and operate our services: process and deliver your orders, manage payments and refunds, provide customer support, and maintain your account.
  • To improve our Website and products: analyze how visitors use the Website, troubleshoot issues, test new features, and enhance Ayurveda hair care, skincare, lip care, body care, and wellness product offerings.
  • For communication: send order confirmations, shipping updates, service messages, and respond to your queries and requests.
  • For marketing: send newsletters, offers, product recommendations, and promotions, where permitted by law and subject to your communication preferences and opt-out rights.
  • For legal and security purposes: detect and prevent fraud, misuse, or abuse of our Website and services, comply with legal obligations, and protect our rights, property, and safety, and that of our users.

Cookies and similar technologies

Our Website uses cookies and similar tracking technologies to operate, analyze, and improve the user experience.

  • Cookies may store information such as your session ID, language preferences, and items in your cart, and help us remember you when you return to the Website.
  • Third-party tools (such as analytics or advertising partners) may set cookies to help us understand traffic and performance or deliver personalized ads, subject to applicable law.

You can usually change your browser settings to refuse cookies or alert you when cookies are being sent; however, some parts of the Website may not function properly if you disable cookies.

Sharing of your information

We do not sell your personal information, but we may share it with the following categories of recipients where necessary:

  • Service providers and business partners: payment gateways, banks, logistics and courier partners, order fulfillment and warehousing providers, Email and SMS service providers, analytics providers, and marketing platforms, all bound by appropriate confidentiality and data protection obligations.
  • Professional advisors: auditors, lawyers, consultants, and other advisors for compliance, accounting, or legal purposes, under confidentiality obligations.
  • Authorities and law enforcement: when required to comply with applicable laws, regulations, legal processes, or enforceable government requests, or to protect our legal rights or the rights and safety of others.

If we are involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to applicable law and continued protection consistent with this Privacy Policy.

Data retention and security

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law (for example, tax and accounting requirements).

We use commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction; however, no method of transmission over the internet or electronic storage is completely secure, and absolute security cannot be guaranteed.

Your rights and choices

Depending on your jurisdiction and applicable law, you may have some or all of the following rights regarding your personal information:

  • The right to access and obtain a copy of your personal information held by us.
  • The right to request correction or updating of inaccurate or incomplete personal information.
  • The right to request deletion or anonymization of your personal information, subject to legal and legitimate business exceptions.
  • The right to object to or restrict certain processing, including direct marketing, and the right to withdraw consents you have given, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights or update your preferences, you can contact us using the details provided in the “Contact us” section below; we may need to verify your identity before responding to such requests.

Children’s privacy

Our Website and services are not intended for use by children under the age of 18, and we do not knowingly collect personal information from children under 18.
 If you believe that a child has provided personal information through our Website, please contact us so that we can take appropriate steps to delete such information in accordance with applicable law.

International transfers (if applicable)

If you are located outside India and choose to use our Website, your information may be transferred to and processed in countries that may have different data protection laws in your country of residence.
 Where required by law, appropriate safeguards (such as contractual protections) are used to protect your information during cross-border transfers.

Third‑party links and services

The Website may contain links to third‑party sites, apps, plug‑ins, or services, such as payment gateways, social media platforms, and external content providers.
 Once you leave our Website or are redirected to a third‑party site or application, this Privacy Policy no longer applies, and your use of those services is governed by their own privacy policies and terms; you are encouraged to read them carefully.

Updates to this policy

We may update or modify this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business practices.
 When updated, the “Last updated” date at the top or bottom of this page will be revised, and the updated policy will be effective when posted on the Website, unless otherwise specified.

Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, you can contact us at:

  • Company name: Aloera ( Property of GROVEMAN FARMS PRIVATE LIMITED )
  • Registered address: NO. 2, B-19, Chairman Ekambaranar St, Vedachalam Nagar, Chengalpattu, Gokulapuram, Tamil Nadu 603001
  • Email: contact@aloera.in
  • Phone: +91-9626622155